The CITH research project
The CITH project studied chronic heart failure patients with Implantable Cardioverter-Defibrillators (ICDs) at the Heart Centres at Rigshospitalet and Bispebjerg Hospital.
The aim was to design health information technology that support clinicians and patients to communicate and collaborate across organizational and professional boundaries and between patients’ homes and the hospitals. The technologies were iteratively prototyped and tested in real life situations using video ethnography and design interventions to document and explore the effects.
follow the patient
A key design principle in the CITH project was; follow the patient. This meant that our ethnographic fieldwork would take the patient as it point of departure and navigate through the healthcare system via the patient. It enables us to see the challenges faced by patients much more clearly.
A precursor to any great design is to understand the problem and work practice that we are designing support for. In healthcare this means, that we need to investigate the care paths and clinical work flows meticulously in order to get a thorough understanding.
We experimented with so-called design interventions as a way to stage try-outs of new technology in the real clinical practice. Using video ethnography to capture the intervention, so we could later analyse and learn from the situation.